Privacy Policy

1. Introduction

ABC Wellness – Mental Health & Recovery Helpline ("ABC Wellness," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (abcwellness.space) or interact with our addiction treatment facility located at 319 E Howard St, Hibbing, MN 55746.

By using our website or services, you consent to the practices described in this policy. If you do not agree with these practices, please discontinue use of our website.

2. Information We Collect

Information You Provide

• Name, phone number, and email address when you contact us
• Insurance information for verification purposes
• Health information provided during clinical assessments
• Emergency contact information
• Any information you voluntarily provide through forms or calls

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms
• Cookie and tracking technology data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries about addiction treatment at our Hibbing facility
• To verify insurance coverage and process admissions
• To provide clinical care and treatment services
• To improve our website, services, and patient experience
• To communicate updates about our programs and services
• To comply with legal and regulatory requirements
• To protect the safety and security of our patients, staff, and facility

4. HIPAA Notice of Privacy Practices

ABC Wellness complies fully with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Your Protected Health Information (PHI) — including medical records, treatment history, diagnoses, and any health-related data — receives the highest level of protection under federal law.

Your HIPAA Rights

• Right to Access: You may request access to your medical records and health information maintained by our facility
• Right to Amend: You may request corrections to inaccurate or incomplete health information
• Right to Restrict: You may request restrictions on certain uses and disclosures of your PHI
• Right to Confidential Communications: You may request that we communicate with you through alternative means or at alternative locations
• Right to Accounting: You may request an accounting of disclosures of your PHI made by our facility
• Right to a Copy: You may request a paper or electronic copy of your health records

We will not use or disclose your PHI without your written authorization except as permitted by HIPAA for treatment, payment, healthcare operations, and other legally required purposes.

5. 42 CFR Part 2 — Substance Use Disorder Records

As an addiction treatment facility, ABC Wellness is also subject to the federal confidentiality regulations under 42 CFR Part 2, which provides additional protections for substance use disorder treatment records. These records may not be disclosed without your written consent except in limited circumstances as defined by federal law.

6. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Treatment Coordination: With healthcare providers involved in your care, with your consent
• Insurance: With your insurance provider for coverage verification and claims processing
• Legal Requirements: When required by law, court order, or regulatory investigation
• Emergency Situations: To prevent serious threats to health or safety
• Service Providers: With trusted third parties who assist in website operations (subject to confidentiality agreements)

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and choices

You may disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

8. Data Security

ABC Wellness implements administrative, technical, and physical safeguards to protect your personal and health information. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting information access to authorized personnel
• Regular security assessments and staff training
• Secure storage of physical records at our Hibbing facility
• Incident response procedures for potential data breaches

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you
• Right to request deletion of your personal information
• Right to correct inaccurate information
• Right to opt out of marketing communications
• Right to data portability

To exercise any of these rights, please contact our Privacy Officer using the information provided below.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

ABC Wellness may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact: